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Zello was the only means of communication during one memorable blizzard when St Anne’s backup generator failed, causing the entire SPOK system to go down. Zello is used alongside SPOK, a system which uses traditional PBX, pagers, intercoms, and texting for communications. Impressed by Zello’s reliability, fast connectivity, and voice quality, the hospital now uses Zello as one of two primary means of communications within a redundant system. By late 2013, the rollout to all 400 hospital-owned devices was completed.
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With expert guidance provided by the Zello team, the trial was a success. With all the advantages that Zello had to offer over the carrier solutions, it was a no-brainer for Hall to choose Zello for a trial. Additionally, Zello offered volume and annual payment discounts. There was no binding contract, and the number of users could easily be reduced or increased without any penalty or fees. When comparing ZelloWork to other PTT options, Zello was also affordable to use – starting at just $5/user/month. Hall’s decision on a PTT solution ultimately hinged on the cost to implement and use. The hospital’s long-term plan is to eventually replace all the Blackberry devices with Androids. Since Zello runs cross platform on most popular devices (including Android, iOS, Blackberry, Windows Phone, and PCs) it is ideal for companies that want to gradually replace older devices with newer ones. Unlike other carrier PTT services, ZelloWork runs on any carrier’s data network or Wi-Fi. Zello’s simple-to-use interface and PTT function was reminiscent of Nextel thus, making the transition from Nextel to Zello effortless for staff. By using ZelloWork with T-Mobile, no money was spent upgrading infrastructure or buying specialized carrier devices. SolutionĪs Hall jokingly recounts, the hospital already had a T-Mobile “antenna on the chimney” so coverage was excellent. Since the hospital had no budget for such changes, that left Hall with only one logical choice – T-Mobile and their recommended PTT solution, ZelloWork. Some carriers quoted as much as a half million dollars of infrastructure changes would be needed to implement their PTT service. While most were good PTT solutions, they were not feasible due to the cost and time needed to implement them. This included PTT services from the four major phone carriers. Since the Nextel network was scheduled to shut down in June 2013, Hall lost no time looking for options that could be implemented immediately and at little cost. It was faster than dialing a phone number, the device was simple to use, and service was reliable. The hospital staff loved the convenience of using PTT to instantly talk to other staff located throughout the hospital. Her mission was to find a replacement push-to-talk (PTT) solution to the IDEN Nextel network which Sprint was phasing out mid-year. In May 2013, St Anne’s Hospital Communications Manager, Lynne Hall, was on a mission.
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